Terms and Conditions

Welcome to Upstream West Africa’s website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vale Media Group’s relationship with you in relation to this website.

The terms Upstream West Africa, Vale Media Group, VMG or “us” or “we” refers to the owner of the website whose registered office is Vale Media Group, Vale Enterprise Centre, Hayes Road, Sully. CF64 5SY United Kingdom. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Privacy Policy

Vale Media Group is strongly committed to protecting your privacy while interacting with our content, products and services in a safe and secure environment.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.

Collection of Information
Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.

All Vale Media Group’s websites collect two types of information. The first type is anonymous information. For instance, we may collect information to tell us that five thousand people visit this Privacy Policy today, but we do not know their names, where they live or their date of birth – they are ‘anonymous’ to us. Another example collecting anonymous information is when Vale Media Group invites you to respond to surveys on its websites. The surveys may ask you for demographic information such as your age, gender and postcode. This information is collected for research purposes, is used in the aggregate (where possible), and remains anonymous. Many of the individuals who access our services are anonymous to us.

The second type of information that Vale Media Group websites collect is personal information. The Vale Media Group websites will collect personal information that let’s us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, Vale Media Group websites can provide a variety of personalised and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you.

Sometimes, we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer, credit card number, etc…, in order to provide that service or product to you. This information may also be used to inform you of additional products and services which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond. How much of your personal information that you choose to disclose to the Vale Media Group’s websites is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you take part in a discussion forum or enter one of the competitions on our websites.

Use of Anonymous Information

The Vale Media Group’s websites automatically gather anonymous information to monitor the use of its website like the numbers and frequency of visitors and its areas, very much like television ratings that tell the networks how many people tuned in to a programme. We only use such data in the aggregate. This collective data helps us determine how much our audiences use parts of the site, so we can improve the website to assure that it is as appealing as we can make it for as many users as possible. The Vale Media Group websites may publish or provide this aggregate data to other people.

Use of Personal Information

The Vale Media Group’s websites will only use the personal information you have chosen to provide us for the purpose for which you provided it. We will not use it for any other purpose without your consent.

Disclosure

There will be occasions where it will be necessary for the Vale Media Group’s websites to disclose your personal information to third parties. Vale Media Group may be required by law to disclose the information or to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online from the Vale Media Group websites, we will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside the Vale Media Group’s server.com unless you have authorised us to do so. For example, when you contribute to an online forum you may want to publish your name and email address.

Security

The Vale Media Group’s websites operate secure data networks that are designed to protect your privacy and security.

Complaints about Privacy

If you have any complaints relating to online privacy issues on our website, please notify Vale Media Group. While Vale Media Group accepts no liability for any material or links posted to the service, we will investigate all complaints.

Contact Details for Complaints

Website Complaints Department

Vale Media Group,
Vale Enterprise Centre,
Hayes Road,
Sully.
CF64 5SY
United Kingdom

Cookie Policy

What are cookies?

Cookies are widely-used, small text files stored on a visitor’s computer. They are designed to hold small amounts of data about the visitor for a variety of purposes:

Analysis of visitor behaviour (e.g Google Analytics)

To deliver tailored page content

To manage shopping carts

Delivering targeted advertising

Logging in to protected areas

How does this site use cookies?

There are three types of cookies used on this website. The first are those that are strictly necessary and enable you to browse between pages. The second are for tracking visitor statistics and advertising campaigns (used for tracking visitor statistics and advertising campaigns, specifically this site uses Google Analytics). The third are used in the blog section of this site, these are ‘third-party’ cookies for social media.

You should check the relevant third party website for more information about these.

We do not sell any of the information collected in our cookies or pass any of the information on to third-parties.